 Core Values Statement
INTEGRITY
Build, maintain and improve a positive retail reputation by engaging in moral, ethical and professional behavior at all times. Exhibiting such values as fairness, honesty, truthfulness, concern and friendliness to all customers and vendors.
RESPONSIBILITY
Saying what we mean and doing what we say. We will strive to not only have a “core values” statement but to put them into practice.
QUALITY
To provide quality. Quality in the types of products we sell, quality in the customer service we exhibit, quality in the repair service we provide and quality in the knowledgeable staff people who serve.
IMPROVEMENT
Continue to offer high quality and highly innovative products and services through our ongoing programs of continuous improvement. (e.g. ongoing staff training, latest tested products, trained tec. support )
PROFITABILITY
Identify and eliminate operational and supply inefficiencies to maximize value and ensure ongoing financial success. ( a profitable business benefits everyone )
COLLABORATION
Working together. Working with customers to determine needs and solve problems. Working together as a staff to reach a common goal. Know that what we do or do not do affects others. Collaboration works only when it is a team effort.
CUSTOMER SERVICE
Satisfied customers are the key to success. Customers needed to be treated honestly and with respect by a qualified staff person who truly cares and has the best interest of the customer in mind. |
